Dear Valued Customers,
With the recent Erwin Hymer Group North America receivership and subsequent auction of assets, it has come to our attention that Truma systems and parts may enter the market for sale to the general public, specifically the Truma Combi.
At Truma we pride ourselves in supplying the Recreational Vehicle market globally with a focus on innovative, reliable, quality systems to the industry. Additionally, we support our systems through our partners (OEM; Dealer; Service) to ensure customers have a stress free and comfortable camping experience.
We work closely with our manufacturing partners to ensure a safe and reliable installation of our equipment and therefore do not allow unauthorized sales, installation or repair of our Truma systems. Safety is critical to Truma and these systems require compliance to specific international standards.
If you should encounter Truma products aftermarket or partially assembled, please be advised that warranty and service will not be covered by Truma. Truma also will not supply products or parts to support any aftermarket sold systems.
Questions or concerns can be sent to firstname.lastname@example.org and will be reviewed by Truma’s Customer Care Team.