truma careeer

Working at Truma

Great prospects for your future

Available Careers at Truma

Application Tips

Find a position that you are interested in? Email your application! Please include the position you are applying for, your salary requirements, and your earliest starting date. To be considered you must enclose your application documents (covering letter, CV, references) as a pdf file (max. 5 MB). If we like your application, we will contact you and invite you for an interview. Not finding a vacancy for you? We are also happy to receive unsolicited applications.

  • Digital Marketing Specialist

    Digital Marketing Specialist

    Location: Elkhart, IN

    Do you want to be part of a fast-growing, high-tech company that is launching new products nationally and experiencing exceptional growth for themselves and their high performing employees? Do you enjoy traveling and meeting new people? Do you want the ability to work independently with the opportunity to enhance your career and achieve real results?

    Then Truma is the place for you!

    Who We Are:

    Truma is a leading international manufacturer of highly developed heating and water heater systems, as well as comfort accessories for travel trailers and motorhomes. Our global success and top market share come from our customer focus, innovation, product quality and outstanding service. Truma is a medium-sized, family-oriented company with over 600 employees globally and a long history going back more than 70 years.

    What We Offer:

    • Exciting entrepreneurial, family-oriented work environment with flexible work/life balance schedules
    • Challenging and progressive career development
    • Competitive salaries, travel mileage reimbursements, and excellent health benefits including Medical, Dental, Vision, Short-term Disability, Long-term disability, Voluntary Life Insurance, and Basic Life Insurance (company paid)
    • Simple IRA with Company Match
    • Best practice PTO policies and paid holidays
    • Gym reimbursement
    • Open communication, informal recognition, and team-building events
    • And much more to motivated, results-oriented individuals who want to make a real difference in their community and role

    What You’ll Do:

    The Digital Marketing Specialist is responsible for developing, implementing, and managing a number of different digital marketing components, such as the Truma and Alde websites, email, social media, SEO, paid search, and more. This role plays a major role in enhancing brand awareness within the digital space as well as driving website traffic and acquiring leads/customers. This position works closely with the Content Marketing Strategist.

    Your Accountabilities in the Role:

    • Executes all web, SEO/SEM, database marketing, email, social media, paid media, and display advertising campaigns.
    • Designs, builds, and maintains social media presence.
    • Measures and reports performance of all digital marketing campaigns and assesses against goals (ROI and KPIs).
    • Identifies trends and insights and optimizes spend and performance based on the insights.
    • Brainstorms new and creative growth strategies through digital marketing.
    • Plans, executes, and measures experiments and conversion tests (A/B testing).
    • Collaborate with internal teams to create landing pages and optimize user experience.
    • Utilizes strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
    • Identifies critical conversion points and drop off points and optimizes user funnels.
    • Evaluates emerging technologies.

    The job criteria may include other duties, responsibilities, and activities, which may change or be assigned at any time with or without notice.

    Position Requirements:

    • Education: Bachelor’s degree in related field
    • Experience: Proven experience digital marketing, particularly within paid media
    • Functional Skills:
    • Setup and optimization of PPC campaigns on both search and social platforms
    • Working knowledge of HTML, CSS, and JavaScript
    • Working knowledge of ad serving tools
    • Experience with A/B and multivariate experiments
    • Experience in optimizing landing pages and user funnels
    • Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
    • Solid knowledge of website and marketing analytics tools
    • Culture Match: Professional in appearance, reliable and able to work within a close team while possessing individual accountability for the role is key. Must be presentable to meet with external and internal partners and customers. Team-oriented with a positive attitude.

    Contact us today and learn more about the Truma Family and how we can enhance Your Career!

    Email: careers@trumacorp.com

    We are an Equal Opportunity Employer

  • Director of Engineering

    Director of Engineering

    Want to be part of a fast-growing, high-tech company that is launching new products nationally and experiencing exceptional growth for themselves and their high-performing employees? Enjoy traveling and meeting new people, want the ability to work independently with the opportunity to enhance your career and achieve real results?

    Then, Truma has a place for you!

    Who We Are:

    Truma is a leading international manufacturer of highly developed heating and water heater systems, as well as comfort accessories for travel trailers and motorhomes. Our global success and top market share come from our customer focus, innovation, product quality and outstanding service. Truma is a medium-sized, family-oriented company with over 600 employees globally and a long history going back more than 70 years.

    What We Offer:

    • Exciting entrepreneurial, family-oriented work environment with flexible work/life balance schedules
    • Challenging and progressive career development
    • Competitive salaries, travel mileage reimbursements, and excellent health benefits including Medical, Dental, Vision, Short-term Disability, Long-term disability, Voluntary Life Insurance, and Basic Life Insurance (company paid)
    • Simple IRA with Company Match
    • Best practice PTO policies and paid holidays
    • Gym reimbursement
    • Open communication, informal recognition, and team-building events
    • And much more to motivated, results-oriented individuals who want to make a real difference in their community and role

    What You’ll Do:

    A unique opportunity to grow and build a ground-up engineering team in North America to support Truma’s continued growth. Your experience in team development, strong international sourcing, and design for manufacturing skills differentiate the incumbent in this role. Working collaboratively with our corporate engineering team, the incumbent will bring innovative, market-leading, and high-quality systems to the North American RV Industry as a Tier 1 partner.

    Your Accountabilities in the Role:

    The successful candidate will have significant experience managing the mechanical design process for air conditioning products that include electronics content. The candidate must have experience in the end-to-end process of project planning, requirements management, risk management, documentation, design processes, test processes, and manufacturing. A history of successful product realization and transfer to manufacturing is needed.

    • Lead design for air conditioning platforms optimizing for safety, energy efficiency, performance, reliability, and cost while driving lean manufacturing principles.
    • Institute and maintain appropriate mechanical design processes
    • Ensure manufacturability of component and subsystem designs.
    • Baseline and study competitor designs and product performance.
    • Maintains knowledge of emerging technologies and trends in engineering and development related to the organization's industry.
    • Test and evaluate design configurations. Document and present results.
    • Guide development of air conditioning laboratory infrastructure and equipment.
    • Guide factory process and equipment planning to ensure product safety, performance, and reliability expectations are met.
    • Understand and navigate the patent landscape regarding air conditioning technologies.
    • Provide leadership in the understanding of industry standards and specifications with regard to conformance, codes, methods, and performance-related tests.
    • Provide leadership in, and a working knowledge of UL and Environmental testing requirements.
    • Work within a cross-functional group of engineering, marketing, sales, quality, sourcing, and manufacturing to develop specifications for new innovative products and guide strategic technical direction.
    • Own and maintain design documentation and performance transfer functions for your concepts and prototypes.
    • Lead the creation and updating of design failure mode effects analysis (DFMEA).
    • Manage communication and project status to the executive team as required.

    The job criteria may include other duties, responsibilities, and activities, which may change or be assigned at any time with or without notice.

    Position Requirements:

    • Education: Requires a minimum Bachelor’s Degree preferred Masters in Mechanical or Electrical Engineering, or an equivalent in a combination of education and experience.
    • Experience: 10-15+ years proven working experience in engineering management, product development, and manufacturing role. Minimum 5+ years in an engineering leadership role.
    • Certifications: N/A
    • Functional Skills: Excellent planning, organization, prioritization, and project management skills, with great attention to detail and accuracy; ability to manage large amounts of data and multiple priorities/projects accurately and within time constraints; strong time management skills are essential along with the ability to learn and apply enhanced supply chain best-practice concepts.
    • Technology Skills: Fluent use of MS Excel, PowerPoint, and Word software packages. Knowledge of SAP software preferred. Working knowledge of Pro/Engineer 3D CAD design software.
    • Language Skills: Excellent verbal and written English communication skills, with an ability to communicate with all levels inside and outside the organization.
    • Leadership/Behaviors: Strong customer and quality of work focus and a sense of urgency is needed with the ability to build relationships and provide ongoing support to customers is also important. Strong influencing skills.
    • Culture Match: Professional in appearance, reliable, and able to work within a close team while possessing individual accountability for the role is key.

    Contact us today and learn more about the Truma Family and how we can enhance Your Career!

    Email: careers@trumacorp.com

    We are an Equal Opportunity Employer

     

  • OEM Technical Rep

    OEM Technical Rep

    Location: Elkhart, IN

    Do you want to be part of a fast-growing, high-tech company that is launching new products nationally and experiencing exceptional growth? Do you enjoy traveling, experiencing different cultures, and meeting new people? Do you want the ability to work both independently and as a team, with the opportunity to enhance your career and achieve real results?

    Then Truma is the workplace for you!

    Who We Are:

    Truma is a leading international manufacturer of highly developed heating and water heater systems, as well as comfort accessories for travel trailers and motorhomes. Our global success and top market share come from our customer focus, innovation, product quality and outstanding service. Truma is a medium-sized, family-oriented company with over 600 employees globally and a long history going back more than 70 years.

    What We Offer:

    • Exciting entrepreneurial, family-oriented work environment with flexible work/life balance schedules
    • Challenging and progressive career development
    • Competitive salaries, travel mileage reimbursements, and excellent health benefits including Medical, Dental, Vision, Short-term Disability, Long-term disability, Voluntary Life Insurance, and Basic Life Insurance (company paid)
    • Simple IRA with Company Match
    • Best practice PTO policies and paid holidays
    • Gym reimbursement
    • Open communication, informal recognition, and team-building events
    • And much more to motivated, results-oriented individuals who want to make a real difference in their community and role

    What You’ll Do:

    As the OEM Tech Rep, you will have the overall responsibility to support technical sales activities at OEM’s; clearly communicate Truma technical installation requirements; assist with prototype and initial production installations; design and test system layouts; ensure quality installations at OEM’s through Audits.

    Your Accountabilities in the Role:

    • Supporting the sales team and sales activities at RV manufacturers.
    • Be the technical expert on current Truma products to answer OEM technical questions and make recommendations.
    • Understand competitor products in order to compare and highlight the benefits of Truma products to support OEM Account Managers.
    • Collaborate with the design, production, engineering, and R&D departments of OEM customers to determine how Truma products and services can be best utilized to serve the need of the customer.
    • Support prototype and initial production installations at the RV manufacturers.
    • Support RV manufacturers by troubleshooting system problems and issues.
    • Perform climate system testing at Truma’s state of the art climate chamber, create test reports, and communicate results and recommendations to the customer for heating and cooling systems.
    • Perform production line audits at the RV manufacturers to confirm system installations are correct and follow the product installation instructions.  Report and communicate audit findings to the RV manufacturers and confirm necessary changes are made.
    • Support RV manufacturers by troubleshooting system problems and issues as an escalation point through Truma Service.
    • Identify customer needs as inputs for future product developments working with Product Management and Engineering Development teams.

    The job criteria may include other duties, responsibilities, and activities, which may change or be assigned at any time with or without notice.

    Position Requirements:

    • Education: Preferred Bachelor’s Degree in Engineering, or related field, or equivalent combination of education and experience. Outdoor/RV industry considered an asset.
    • Experience: 3-5 years of experience in HVAC system design. Sales experience a plus.  Experience with system testing and technical reporting a plus.
    • Functional Skills: Must be able to understand complex information and communicate information to people with diverse professional backgrounds. Ability to manage tasks, projects and time effectively.  Must be able to use hand tools and power tools as required.  Mechanical aptitude to design and install systems into RV’s.
    • Technology Aptitude/Skills: Experience with Microsoft Office products including Excel, Word, Outlook, and PowerPoint required, as well as using presentation tools.  Experience with SalesForce CRM preferred.
    • Language Skills: Excellent English verbal and written communication skills. Dynamic speaking and ability to engage an audience actively.
    • Leadership/Behaviors: High relational, self-starter for time management, excellent with follow through and meeting deadlines. Excellent ability to network and build relationships. Must be motivated and able to work with minimal supervision.
    • Culture Match: Professional in appearance, reliable and able to work within a close team while possessing individual accountability for the role is key. Must be presentable to meet with external and internal partners and customers. Team-oriented with a positive attitude.

     

    Contact us today and learn more about the Truma Family and find out why we are “Simply Better” than other employers!

    Email: careers@trumacorp.com

    We are an Equal Opportunity Employer

     

     

  • Warehouse Associate

    Warehouse Associate

    Location: Elkhart, IN

    Do you want to be part of a fast-growing, high-tech company that is launching new products nationally and experiencing exceptional growth for themselves and their high performing employees? Do you enjoy traveling and meeting new people? Do you want the ability to work independently with the opportunity to enhance your career and achieve real results?

    Then Truma is the place for you!

    Who We Are:

    Truma is a leading international manufacturer of highly developed heating and water heater systems, as well as comfort accessories for travel trailers and motorhomes. Our global success and top market share come from our customer focus, innovation, product quality and outstanding service. Truma is a medium-sized, family-oriented company with over 600 employees globally and a long history going back more than 70 years.

    What We Offer:

    • Exciting entrepreneurial, family-oriented work environment with flexible work/life balance schedules
    • Challenging and progressive career development
    • Competitive salaries, travel mileage reimbursements, and excellent health benefits including Medical, Dental, Vision, Short-term Disability, Long-term disability, Voluntary Life Insurance, and Basic Life Insurance (company paid)
    • Simple IRA with Company Match
    • Best practice PTO policies and paid holidays
    • Gym reimbursement
    • Open communication, informal recognition, and team-building events
    • And much more to motivated, results-oriented individuals who want to make a real difference in their community and role

    What You’ll Do:

    As the Warehouse Associate-Shipping & Receiving, you will handle the Receiving, Picking, Shipping, and Inventory Control, ensuring safety and accuracy of material in the warehouse.

    Your Accountabilities in the Role:

    • Operates powered industrial truck to load and unload materials and deliveries and move them to and from storage areas into trucks and containers.
    • Performs picking/packing of parts and preparation of pallets, boxes and packaging to ensure safety and quality of materials and goods for transport.
    • Handles the basic receiving and/or shipping of the various materials/products in an efficient and accurate way, following documented procedures.
    • Ensures parts received match the current specifications prior to stocking - or take action to resolve proactively.
    • Confirms the count and quality of material and products being received or shipped to ensure integrity, inventory control, and overall customer satisfaction.
    • Prepares and completes necessary paperwork and PC entries to ensure efficient, on-time delivery, inventory levels, and accurate data in the systems.
    • Examine products to verify conformance to quality standards. Handles the warranty/return of the product, following the documented processes.
    • Communicate discrepancies to appropriate employees and vendors so that the issues can be resolved quickly.
    • Performs daily equipment checks on the forklift and other equipment ensuring batteries are charged and equipment is safe for use in accordance with company policies.
    • Supports the team and other areas for the success of the business.

    Position Requirements:

    • Education: High School diploma, or equivalent; will consider a combination of course work and direct work experience.
    • Experience: 2+ years of experience in Warehousing, Receiving, Shipping, and inventory control, handling both local and international freight activities.
    • Certification: Forklift certification per OSHA standards. Clean driving record and a valid state motor vehicle operators license
    • Functional Skills: Excellent attention to detail and accuracy, good math skills with a strong sense of urgency required; strong ability to prioritize and multi-task several projects well; ability to problem-solve and execute solutions in a timely way is also key. Excellent follow-through to ensure freight meets its destination on time.
    • Technical Aptitude Technical Aptitude/PC/Other: Basic skills in Microsoft Office and data systems required
    • Language Skills: Good communication skills (written and verbal) to work with external vendors, customers, and internal team members at all various levels.
    • Leadership/Behaviors: Self-directed and motivated to handle all tasks efficiently; Strong customer focus and requires someone who is responsive, flexible, and can work well under pressure to meet the work demands and timelines as needed.
    • Culture Match: Professional in appearance, reliable and able to work within a close team while possessing individual accountability for the role is key.

    Contact us today and learn more about the Truma Family and how we can enhance Your Career!

    Email: careers@trumacorp.com

    We are an Equal Opportunity Employer

     

  • Project Manager

    Position

    Location: Elkhart, IN

    Do you want to be part of a fast-growing, high-tech company that is launching new products nationally and experiencing exceptional growth for themselves and their high performing employees? Do you enjoy traveling and meeting new people? Do you want the ability to work independently with the opportunity to enhance your career and achieve real results?

    Then Truma is the place for you!

    Who We Are:

    Truma is a leading international manufacturer of highly developed heating and water heater systems, as well as comfort accessories for travel trailers and motorhomes. Our global success and top market share come from our customer focus, innovation, product quality and outstanding service. Truma is a medium-sized, family-oriented company with over 600 employees globally and a long history going back more than 70 years.

    What We Offer:

    • Exciting entrepreneurial, family-oriented work environment with flexible work/life balance schedules
    • Challenging and progressive career development
    • Competitive salaries, travel mileage reimbursements, and excellent health benefits including Medical, Dental, Vision, Short-term Disability, Long-term disability, Voluntary Life Insurance, and Basic Life Insurance (company paid)
    • Simple IRA with Company Match
    • Best practice PTO policies and paid holidays
    • Gym reimbursement
    • Open communication, informal recognition, and team-building events
    • And much more to motivated, results-oriented individuals who want to make a real difference in their community and role

    What You’ll Do:

    The Project Manager will manage projects related to air conditioning, heating and hot water products and work to develop, implement, and release the solution into the US market. This role will entail working closely with engineering, sales, marketing, and external stakeholders. Additional responsibilities include leading complex projects, tracking technical requirements and verification, and support the release process throughout the project’s lifecycle.

    Your Accountabilities in the Role:

    • Manage Projects according to the TTM “Time-to-Market” Project Management Process
    • Coordinate with different departments and functional teams to meet project deliverables during product development
    • Plan the work to be done, getting necessary personnel and assign duties
    • Coordinate tasks for team members at multiple sites and ensure uniformity
    • Manage both internal and external risks within the project which directly or indirectly affect the project results
    • Maintain project timelines, budget estimates and status reports to management
    • Facilitate the team in tracking engineering requirements, and verification/testing process
    • Able to travel domestic and internationally as required

    The job criteria may include other duties, responsibilities, and activities, which may change or be assigned at any time with or without notice.

    Position Requirements:

    • Education: A minimum bachelor’s degree /Engineering or Business preferred with 3+ years’ experience in technically oriented Project Management. Certified in Project Management a bonus.
    • Experience: Experience managing technical development projects with ability to communicate technical information and convey to non-technical stakeholders. Experience managing large amounts of data and multiple priorities/projects accurately and within time constraints. Experience working in a fast-paced manufacturing environment always making sure the work matches our internal and client standard of excellence
    • Functional Skills: Strong time management skills to keep projects and resources on track with ability to troubleshoot any risks to avoid project delays. ▪ Proven organizational skills with ability to structure and build project plans and timelines that account for contingencies and able to guide team members to ensure successful project completion.
    • Technology Aptitude/Skills: Fluent use of MS Project, Excel, PowerPoint
    • Language Skills: Excellent verbal and written English communication skills, with an ability to communicate with all levels inside and outside the organization
    • Leadership/Behaviors: Excellent planning, organization, prioritization, and project management skills, with great attention to detail and accuracy ▪ Sense of urgency with the ability to build relationships and provide ongoing support to customers and team members. Strong influencing skills. Dependable, and able to work within a team while possessing individual accountability for the role is key. Critical thinker, planner, and results oriented. Confident and professional with ability to resolve problems efficiently and effectively.
    • Culture Match: Professional in appearance, reliable and able to work within a close team while possessing individual accountability for the role is key. Must be presentable to meet with external and internal partners and customers. Team-oriented with a positive attitude.

     

    Contact us today and learn more about the Truma Family and how we can enhance Your Career!

    Email: careers@trumacorp.com

    We are an Equal Opportunity Employer

  • Mobile Service Technician

    Mobile Service Technician

    This role is located in Elkhart, IN

    Want to be part of a fast-growing, high-tech company that is launching new products nationally and experiencing exceptional growth for themselves and their high-performing employees? Enjoy traveling and meeting new people, want the ability to work independently with the opportunity to enhance your career and achieve real results?

    Then, Truma has a place for you!

    Who We Are:

    Truma is a leading international manufacturer of highly developed heating and water heater systems, as well as comfort accessories for travel trailers and motorhomes. Our global success and top market share come from our customer focus, innovation, product quality, and outstanding service. Truma is a medium-sized, family-oriented company with over 600 employees globally and a long history going back more than 70 years.

    What We Offer:

    • Exciting entrepreneurial, family-oriented work environment with flexible work/life balance schedules
    • Challenging and progressive career development
    • Competitive salaries, travel mileage reimbursements, and excellent health benefits including Medical, Dental, Vision, Short-term Disability, Long-term disability, Voluntary Life Insurance, and Basic Life Insurance (company paid)
    • Simple IRA with Company Match
    • Best practice PTO policies and paid holidays
    • Gym reimbursement
    • Open communication, informal recognition, and team-building events
    • And much more to motivated, results-oriented individuals who want to make a real difference in their community and role

    What You’ll Do:

    As the Mobile Service Technician, located in either Arizona, California, or Oregon, you will provide technical expertise, critical trouble-shooting, and support on Customer Care needs that improves customer satisfaction, maximize customer retention, and increase profitability.

    Your Accountabilities in the Role:

    • Performs installations, maintenance, and repairs on Truma products for customers remotely at campgrounds, dealers, and other areas as needed, ensuring service is provided timely and effectively.
    • Performs diagnosis on diverse service issues, obtains replacement parts, calibrates system to Truma specifications, documents and explains fully to the Customer and Customer Care area what the issues are and what is required to correct.
    • Continually provides excellent customer service by helping customers and partners via phone or in-person with technical questions surrounding the products, warranties, and troubleshooting issues.
    • Coordinates inventory to ensure product or parts are available and handle all aspects of the service call, ensuring the customer is invoiced correctly, payments are collected, and customer follow-up is timely.
    • Travels regionally in a company van and attends trade shows and community events to effectively market, promote and place Truma as a key partner in the US RV industry.
    • Participates in company-provided training opportunities on the latest industry technologies to continually enhance skill sets.
    • Maintains accurate data and information on customers and activities to ensure time equals value to the customers and priorities are continually met.

    The job criteria may include other duties, responsibilities, and activities, which may change or be assigned at any time with or without notice.

    Position Requirements:

    • Education: Requires mechanical certification, or the equivalent in course work/apprenticeship training in mechanical maintenance, plumbing, HVAC, water heater repair, or gas system repair.
    • Experience: 5+ years of experience in installation, maintenance, troubleshooting, and providing sales/service in the heating and water heater industry.
    • Certification: Mechanical or HVAC Certifications
    • Functional Skills: Ability to read and interpret blueprints, plans, and/or manuals and make effective installations and repairs as noted. Excellent problem-solving and resolution skills are needed to perform this role. Experience in managing inventory and handling customer order paperwork, collecting payments, and other administrative items as needed. This role also requires strong attention to detail, excellent planning/prioritizing and organizational skills to meet call/appointment volume.
    • Technology Aptitude/Skills: Fundamental computer skills with document preparation, spreadsheet management, and prompt/courteous/professional emails.
    • Language Skills: Excellent verbal/written and personal presentation and communication skills (in person and over the phone) to understand customer needs and respond effectively/professionally,
    • Leadership/Behaviors: Quality and Safety minded; Professional, goal-oriented, and ability to promote and provide excellent service work to help build Truma’s presence, as well as good relational skills to network, visit, and engage prospects in the area/region.
    • Culture Match: Professional in appearance, reliable, and able to work within a close team while possessing individual accountability for the role is key.

    Contact us today and learn more about the Truma Family and how we can enhance Your Career!

    Email: careers@trumacorp.com

    We are an Equal Opportunity Employer

  • RV Technician

    RV Technician

    This role is located in Elkhart, IN

    Want to be part of a fast-growing, high-tech company that is launching new products nationally and experiencing exceptional growth for themselves and their high-performing employees? Enjoy traveling and meeting new people, want the ability to work independently with the opportunity to enhance your career and achieve real results?

    Then, Truma has a place for you!

    Who We Are:

    Truma is a leading international manufacturer of highly developed heating and water heater systems, as well as comfort accessories for travel trailers and motorhomes. Our global success and top market share come from our customer focus, innovation, product quality, and outstanding service. Truma is a medium-sized, family-oriented company with over 600 employees globally and a long history going back more than 70 years.

    What We Offer:

    • Exciting entrepreneurial, family-oriented work environment with flexible work/life balance schedules
    • Challenging and progressive career development
    • Competitive salaries, travel mileage reimbursements, and excellent health benefits including Medical, Dental, Vision, Short-term Disability, Long-term disability, Voluntary Life Insurance, and Basic Life Insurance (company paid)
    • Simple IRA with Company Match
    • Best practice PTO policies and paid holidays
    • Gym reimbursement
    • Open communication, informal recognition, and team-building events
    • And much more to motivated, results-oriented individuals who want to make a real difference in their community and role

    What You’ll Do:

    As the RV Technician, you will provide technical expertise, critical trouble-shooting and support on Customer Care needs that improves customer satisfaction, maximizes customer retention and increases

    profitability.

    Your Accountabilities in the Role:

    • Performs installations, maintenance, and repairs on products, while providing top-notch customer service that will grow/maintain our customer base.
    • Diagnoses diverse service issues, obtains replacement parts and calibrates systems to Truma specifications while documenting and explaining fully to the Customer Care team and the end-user to enhance optimum service levels.
    • Evaluates second-tier, more in-depth technical questions, via telephone and in-person, surrounding products, warranties, and trouble-shooting issues to ensure effective customer service resolution.
    • Coordinates organize and replenish the efficient supply of stock, parts, tools, and safety equipment in the Service Center area to ensure optimum inventory levels are maintained to support customer service needs.
    • Identifies and documents all returned material to the warehouse, handling warranties in line with best-practice processes.
    • Researches trends and participates in company-provided training opportunities to ensure compliance with the latest industry trends.
    • Maintains accurate data and information on customers and activities to ensure time equals value to the customers and priorities are continually met.

    The job criteria may include other duties, responsibilities, and activities, which may change or be assigned at any time with or without notice.

    Position Requirements:

    • Education: Requires mechanical certification, or the equivalent in course work/apprenticeship training in mechanical maintenance, plumbing, HVAC, water heater repair, or gas system repair.
    • Experience: 3+ years of experience in installation, maintenance, and troubleshooting in the RV service industry is preferred. Experience with plumbing, heating, and cooling repairs in the RV industry is required.
    • Certification: Mechanical, Automotive, or HVAC Certifications preferred
    • Functional Skills: Ability to read and interpret blueprints, plans, and/or manuals and make effective installations and repairs as noted. Excellent problem-solving and resolution skills are needed to perform this role. Experience in managing inventory and handling customer order paperwork, and other administrative items as needed. This role also requires strong attention to detail, excellent planning/prioritizing, organizing, and time management skills.
    • Technology Aptitude/Skills: Fundamental computer skills with document preparation, prompt/courteous/professional emails.
    • Language Skills: Excellent written and verbal communication skills (in person and over the phone) to understand customer needs and respond effectively/professionally,
    • Leadership/Behaviors: Quality and Safety-oriented, excellent customer focus, collaborative, supportive and flexible with an ability to meet the changing needs of customers. Detail-oriented and accurate in work; excellent interpersonal skills with an ability to effectively listen and respond with all levels inside and outside of the organization.
    • Culture Match Behaviors: Professional in appearance, reliable, and able to work within a close team while possessing individual accountability for the role is key.

    Contact us today and learn more about the Truma Family and how we can enhance Your Career!

    Email: careers@trumacorp.com

    We are an Equal Opportunity Employer

  • Customer Care Associate

    Customer Care Associate

    This role is located in Elkhart, IN

    Want to be part of a fast-growing, high-tech company that is launching new products nationally and experiencing exceptional growth for themselves and their high-performing employees? Enjoy traveling and meeting new people, want the ability to work independently with the opportunity to enhance your career and achieve real results?

    Then, Truma has a place for you!

    Who We Are:

    Truma is a leading international manufacturer of highly developed heating and water heater systems, as well as comfort accessories for travel trailers and motorhomes. Our global success and top market share come from our customer focus, innovation, product quality, and outstanding service. Truma is a

    medium-sized, family-oriented company with over 600 employees globally and a long history going back more than 70 years.

    What We Offer:

    • Exciting entrepreneurial, family-oriented work environment with flexible work/life balance schedules
    • Challenging and progressive career development
    • Competitive salaries, travel mileage reimbursements, and excellent health benefits including Medical, Dental, Vision, Short-term Disability, Long-term disability, Voluntary Life Insurance, and Basic Life Insurance (company paid)
    • Simple IRA with Company Match
    • Best practice PTO policies and paid holidays
    • Gym reimbursement
    • Open communication, informal recognition, and team-building events
    • And much more to motivated, results-oriented individuals who want to make a real difference in their community and role

    What You’ll Do:

    As the Customer Care Associate, you will provide over the phone training and support to customers on product needs, ensuring timely and effective service, to maintain and enhance customer satisfaction.

    Your Accountabilities in the Role:

    • Providing Excellent Customer Care to Enhance Customer Satisfaction: 100%
    • Handles incoming calls for Truma and timely transfers those to the corresponding party to meet the customer’s needs.
    • Assists with aftermarket customers in setting appointments with the Service Center or Mobile Service Technicians in a timely and efficient way.
    • Provides help desk support for OEMs (Original Equipment Manufacturers), Dealers, and end-users on general product questions or issues, ensuring accurate and timely service.
    • Provides over the phone basic instructional product support for the dealer service technicians to ensure dealers are up to date and well equipped to handle the servicing and/or troubleshooting as needed with our products.
    • Maintains strong working relationships with GmbH (Truma Germany) Service area to ensure collaboration and open communication throughout the organization.
    • Processes warranty claims for end-users, dealers, and OEM customers ensuring these are processed accurately and timely.

    The job criteria may include other duties, responsibilities, and activities, which may change or be assigned at any time with or without notice.

    Position Requirements:

    • Education: Associates degree in a related field preferred; would consider a High School graduate/ GED with direct customer service experience.
    • Experience: 2+ years of experience in Customer Service / Support capacity
    • Certifications: N/A
    • Functional Skills: Strong problem resolution skills, with a technical/mechanical aptitude to learn basic product service, troubleshooting, and support for the Truma products. Ability to handle calls and enter information into a database at the same time. Strong attention to detail with the ability to move efficiently to new calls.
    • Technology Skills: Knowledge of Microsoft Office is required; database experience preferred.
    • Language Skills: Solid verbal and written communication skills required
    • Leadership/Behaviors: Strong customer focus and a sense of urgency are required; the ability to build relationships, collaborate on best practices, and provide ongoing support to customers and team members is also important.
    • Culture Match: Reliable and able to work within a close team while possessing individual accountability for the role is key. Teachable and excited to learn.

    Contact us today and learn more about the Truma Family and how we can enhance Your Career!

    Email: careers@trumacorp.com

    We are an Equal Opportunity Employer

  • Product Manager

    Product Manager

    Location: Elkhart, IN

    Do you want to be part of a fast-growing, high-tech company that is launching new products nationally and experiencing exceptional growth? Do you enjoy traveling, experiencing different cultures, and meeting new people? Do you want the ability to work both independently and as a team, with the opportunity to enhance your career and achieve real results?

    Then Truma is the workplace for you!

    Who We Are:

    Truma is a leading international manufacturer of highly developed heating and water heater systems, as well as comfort accessories for travel trailers and motorhomes. Our global success and top market share come from our customer focus, innovation, product quality and outstanding service. Truma is a medium-sized, family-oriented company with over 600 employees globally and a long history going back more than 70 years.

    What We Offer:

    • Exciting entrepreneurial, family-oriented work environment with flexible work/life balance schedules
    • Challenging and progressive career development
    • Competitive salaries, travel mileage reimbursements, and excellent health benefits including Medical, Dental, Vision, Short-term Disability, Long-term disability, Voluntary Life Insurance, and Basic Life Insurance (company paid)
    • Simple IRA with Company Match
    • Best practice PTO policies and paid holidays
    • Gym reimbursement
    • Open communication, informal recognition, and team-building events
    • And much more to motivated, results-oriented individuals who want to make a real difference in their community and role

    What You’ll Do:

    As the Product Manager, you will have the overall responsibility to identify market opportunities that meet market needs; launch products into the market; oversee products already in the market; Wind down products that no longer meet market needs.

    Your Accountabilities in the Role:

    • Act as the main point of contact with operations, engineering, and supply chain to ensure product roadmap vision and ROI meet North American market requirements.
    • Work with North American Sales, Service, and Marketing to gather information and support product launches with pricing and sales material.
    • Work with Corporate Engineering, Supply Chain, Legal, Product Management, and Business Development Teams to prioritize product and customer requirements, including product vision to ensure revenue and customer satisfaction goals are met.
    • Develop market needs and business cases, in line with the Truma Group and Truma North America vision and strategic planning, through consultation with original equipment manufacturers (OEMs); end-users; dealers, and retailers.
    • Evaluate competitor landscape and develop overall expertise to ensure Truma developments exceed the competition and provide premium value and exciters.
    • Define lead customers, groups as part of the concept development and input to the design process.
    • Describes the product options and possible extended product family, including Service spare parts and end-user consumables.
    • Lead the development and execution of the sales, service, and marketing launch strategy.
    • Facilitate field testing with end-users, retailers, and OEMs ensuring product installation, controls, and environmental evaluation is completed, gathered, and changes implemented prior to launch.
    • Monitor existing products through their product life cycle and support with ongoing continual improvement and product enhancements.
    • Continually monitor the industry for emerging trends, shifts in technology, and customer sentiment as inputs to future product requirements.
    • Interface and support other areas of the business as needed to ensure overall department success.
    • Support during trade shows to explain products to customers and gather market intelligence.

    The job criteria may include other duties, responsibilities, and activities, which may change or be assigned at any time with or without notice.

    Position Requirements:

    • Education: Requires Bachelor’s Degree in Mechanical or Industrial Engineering, or related field, or equivalent combination of education and experience. The Outdoor/RV industry is considered an asset.
    • Experience: 3-5 years of progressive experience as a Product Manager. Proven ability to influence cross-functional teams without formal authority. HVAC knowledge is considered an asset.
    • Functional Skills: Must be able to understand complex information and communicate information to people with diverse professional backgrounds. Ability to manage tasks, projects, and time effectively.
    • Technology Skills: Experience with Microsoft Office products including Excel, Word, Outlook, and PowerPoint required, as well as using presentation tools. Experience with SalesForce CRM preferred.
    • Language Skills: Excellent verbal and written communication skills. Dynamic speaking and ability to engage an audience actively.
    • Leadership/Behaviors: High relational, self-starter for time management, excellent with follow-through and meeting deadlines. Excellent ability to network and build relationships. Must be motivated and able to work with minimal supervision.
    • Culture Match: Professional in appearance, reliable, and able to work within a close team while possessing individual accountability for the role is key. Must be presentable to meet with external and internal partners and customers. Team-oriented with a positive attitude.

    Contact us today and learn more about the Truma Family and how we can enhance Your Career!

    Email: careers@trumacorp.com

    We are an Equal Opportunity Employer

  • OEM Account Manager

    OEM Account Manager

    Location: Elkhart, IN

    Do you want to be part of a fast-growing, high-tech company that is launching new products nationally and experiencing exceptional growth? Do you enjoy traveling, experiencing different cultures, and meeting new people? Do you want the ability to work both independently and as a team, with the opportunity to enhance your career and achieve real results?

    Then Truma is the workplace for you!

    Who We Are:

    Truma is a leading international manufacturer of highly developed heating and water heater systems, as well as comfort accessories for travel trailers and motorhomes. Our global success and top market share come from our customer focus, innovation, product quality and outstanding service. Truma is a medium-sized, family-oriented company with over 600 employees globally and a long history going back more than 70 years.

    What We Offer:

    • Exciting entrepreneurial, family-oriented work environment with flexible work/life balance schedules
    • Challenging and progressive career development
    • Competitive salaries, travel mileage reimbursements, and excellent health benefits including Medical, Dental, Vision, Short-term Disability, Long-term disability, Voluntary Life Insurance, and Basic Life Insurance (company paid)
    • Simple IRA with Company Match
    • Best practice PTO policies and paid holidays
    • Gym reimbursement
    • Open communication, informal recognition, and team-building events
    • And much more to motivated, results-oriented individuals who want to make a real difference in their community and role

    What You’ll Do:

    As the OEM Account Manager, you will plan, prioritize, and execute on sales initiatives to meet or exceed customer needs and annual goals. 

    Your Accountabilities in the Role:

    • Managing and selling OEM accounts
    • Identifying growth areas within existing accounts; prospecting and qualifying new accounts
    • Maintaining, cultivating, and developing positive business partner and consultative relationships within all levels of assigned customers’ organizations
    • Sustaining and expanding existing relationships between Truma and the customer
    • Coordinating activities between Truma, Customers and third-party partners
    • Supporting negotiations of various supplier agreements including NDAs, MoUs, Pricing, and Warranty
    • Creating strategic business/sales plans and effectively executing the plans.
    • Professionally execute customer calls, maintaining high visibility, and to keeping a pulse on market conditions
    • Effectively communicate Truma policies, procedures and processes with customers, and report market and customer information internally to Truma in a timely manner.
    • Effectively and professionally present information to both externally to customers and internally to Truma team members
    • Creating and delivering presentations, including sales training to direct customer, channel partners and end users
    • Extensively travel (50% or more) to customer locations, trade shows and events
    • Maintaining an appropriate opportunity pipeline to meet revenue growth goals

    The job criteria may include other duties, responsibilities, and activities, which may change or be assigned at any time with or without notice.

    Position Requirements:

    • Education: A Bachelor’s Degree is preferred. Other post-secondary education or training with 2+ years of customer relationship management and sales experience will be considered.
    • Experience: 2+ years of experience in B2B consultative selling required.  Experience in a related RV component industry or other technical component business is preferred.
    • Certifications: N/A
    • Functional Skills: Relationship building, time management, planning/prioritizing, and organizational skills. Ability to learn technical information quickly and apply to sales presentations and trainings.
    • Technology Skills: Competent PC/device and software skills including Microsoft Office, Adobe Acrobat and CRM,
    • Language Skills: Excellent verbal and written communications
    • Leadership/Behaviors: Self-driven with proven achievement in exceeding job expectations or driving goals; high level of relational, influencing, and networking skills
    • Culture Match: Professional in appearance, ability to work independently and collaboratively

    Contact us today and learn more about the Truma Family and find out why we are “Simply Better” than other employers!

    Email: careers@trumacorp.com

    We are an Equal Opportunity Employee

  • Junior Supply Chain Buyer

    Junior Supply Chain Buyer

    Location: Elkhart, IN

    Do you want to be part of a fast-growing, high-tech company that is launching new products nationally and experiencing exceptional growth for themselves and their high performing employees? Do you enjoy traveling and meeting new people? Do you want the ability to work independently with the opportunity to enhance your career and achieve real results?

    Then Truma is the workplace for you!

    Who We Are:

    Truma is a leading international manufacturer of highly developed heating and water heater systems, as well as comfort accessories for travel trailers and motorhomes. Our global success and top market share come from our customer focus, innovation, product quality and outstanding service. Truma is a medium-sized, family-oriented company with over 600 employees globally and a long history going back more than 70 years.

    What We Offer:

    • Exciting entrepreneurial, family-oriented work environment with flexible work/life balance schedules
    • Challenging and progressive career development
    • Competitive salaries, travel mileage reimbursements, and excellent health benefits including Medical, Dental, Vision, Short-term Disability, Long-term disability, Voluntary Life Insurance, and Basic Life Insurance (company paid)
    • Simple IRA with Company Match
    • Best practice PTO policies and paid holidays
    • Gym reimbursement
    • Open communication, informal recognition, and team-building events
    • And much more to motivated, results-oriented individuals who want to make a real difference in their community and role

    What You’ll Do:

    We are looking for an analytical problem-solver with a “hands-on” personality and drive to help support and advance our Supply Chain and grow our business across North America. The ideal candidate has a “roll-up-your-sleeves” attitude, thrives in a detailed, organized and analytically driven environment, is focused on delivering measurable results and has a passion for success.

    As the Junior Supply Chain Buyer, you will handle our organization’s day to day procurement activities. Responsibilities include determination of demand and order processing, proactive purchase order and delivery date tracking, request for quotes, complaint processing, invoice control, and general correspondence with internal customers and external suppliers.

    The role will manage demand requirements, working closely with the Supply Chain Team as well as internal departments to assure meeting customer demands and order fulfillment. To be successful you should be able to quickly manage master data and system maintenance and have strong analytical, negotiation, organization and communication skills.

    Your Accountabilities in the Role:

    • Issue purchase orders daily to meet sales and internal operational needs.
    • Manage and communicate with suppliers on forecasted demands.
    • Track supply chain lead times, transit times, on-time delivery, order accuracy and quality of products as well as counteracting price increases.
    • Provide logistics documentation support, including Harmonized Tariff Codes; product import / export customs activities and INCOTERMS2020 compliance.
    • Maintain supplier database, purchasing records, and related documentation.
    • Track inventory levels and consumption of incoming material, working with global suppliers, and with local sales and service to fulfill order needs.
    • Support the sourcing and negotiation of existing and new supply opportunities for both direct and indirect goods and services.
    • Assist in compiling requests for information & quotes for needed material throughout the departments.

    The job criteria may include other duties, responsibilities, and activities, which may change or be assigned at any time with or without notice.

    Position Requirements:

    • Education: Requires a Bachelor’s Degree in Supply Chain Management, Logistics, or Business Administration, OR an equivalent with a combination of education and relevant professional experience.
    • Experience: Minimum1-2 years proven working experience in a Buyer/Purchasing or related role.
    • Certifications: N/A
    • Functional Skills: Proactive, independent, and efficient planning, organization and prioritization skills, with a great attention to detail and accuracy; ability to manage large amounts of data; strong time management skills are essential along with the ability to learn and apply enhanced supply chain best practice concepts.
    • Technology Skills: Microsoft Office experience is required, as well as experience with an ERP system, preferably QuickBooks or SAP
    • Language Skills: Excellent verbal and written English communication skills, with an ability to communicate with all levels inside and outside the organization.
    • Leadership/Behaviors: Strong supplier and quality of work focus and a sense of urgency is needed with the ability to build relationships and provide ongoing support to internal customers is also important. Strong influencing skills.
    • Culture Match: Professional in appearance, reliable and able to work within a close team while possessing individual accountability for the role is key.

    Contact us today and learn more about the Truma Family and how we can enhance Your Career!

    Email: careers@trumacorp.com

    We are an Equal Opportunity Employer

  • Customer Care Team Leader

    Location: Elkhart, IN

    Do you want to be part of a fast-growing, high-tech company that is launching new products nationally and experiencing exceptional growth for themselves and their high performing employees? Do you enjoy traveling and meeting new people? Do you want the ability to work independently with the opportunity to enhance your career and achieve real results?

    Then Truma is the workplace for you!

    Who We Are:

    Truma is a leading international manufacturer of highly developed heating and water heater systems, as well as comfort accessories for travel trailers and motorhomes. Our global success and top market share come from our customer focus, innovation, product quality and outstanding service. Truma is a medium-sized, family-oriented company with over 600 employees globally and a long history going back more than 70 years.

    What We Offer:

    • Exciting entrepreneurial, family-oriented work environment with flexible work/life balance schedules
    • Challenging and progressive career development
    • Competitive salaries, travel mileage reimbursements, and excellent health benefits including Medical, Dental, Vision, Short-term Disability, Long-term disability, Voluntary Life Insurance, and Basic Life Insurance (company paid)
    • Simple IRA with Company Match
    • Best practice PTO policies and paid holidays
    • Gym reimbursement
    • Open communication, informal recognition, and team-building events
    • And much more to motivated, results-oriented individuals who want to make a real difference in their community and role

    What You’ll Do:

    As the Customer Care Team Leader, you will oversee the day-to-day performance of the Customer Care Team, streamline the flow of customer interaction, and identify areas to improve and develop to ensure delivery of best-in-class customer experiences.

    Your Accountabilities in the Role:

    • Providing excellent Customer Care to enhance customer satisfaction
    • Oversees day-to-day flow of incoming customer requests to the Customer Care team
    • Handle customer service escalations with tact and professionalism to deliver a concrete resolution
    • Support the Customer Care team members with administrative and tactical needs
    • Assist the Customer Care Team in processing incoming requests and entering data into the CRM
    • Monitor and maintain key Customer Care metrics to ensure delivery of best-in-class customer support
    • Promote high levels of customer service performance by promoting Truma’s policies and procedures
    • Utilize system reports to perform data validation and ensure accurate entry of data into the system
    • Assist in identifying and creating new procedures and processes for continuous improvement
    • Maintains strong working relationships with GmbH (Truma Germany) Service area to ensure collaboration and open communication throughout the organization.
    • Additional reporting and administrative responsibilities as defined by Department Manager

    The job criteria may include other duties, responsibilities, and activities, which may change or be assigned at any time with or without notice.

    Position Requirements:

    • Education: Associates degree in a related field preferred; would consider a High School graduate/GED with direct customer service experience. 
    • Experience: 5+ years of experience in Customer Service / Support capacity with increasing responsibilities
    • Certifications: N/A
    • Functional Skills: Strong problem resolution skills, with a technical/mechanical aptitude to learn basic product service, troubleshooting, and support for the Truma products. Strong attention to detail with the ability to proactively investigate and address customer needs. Ability to deescalate situations and manage customer relation.
    • Technology Skills: Advanced knowledge of Microsoft Office is required; database experience preferred.
    • Language Skills: Strong verbal and written communication skills required
    • Leadership/Behaviors: Strong customer focus and a sense of urgency is required; ability to build relationships, collaborate on best practices, and provide ongoing support to customers and team members is also important. Ability to lead a team and motivate for strong results
    • Culture Match: Reliable and able to work within a close team while possessing individual accountability for the role is key. Teachable and excited to learn.  

    Contact us today and learn more about the Truma Family and how we can enhance Your Career!

    Email: careers@trumacorp.com

    We are an Equal Opportunity Employer

Would you like to work for an innovative medium-sized company? A family-run company with flat hierarchies? Would you like to work on an international level for a strong brand? Then Truma is precisely what you are looking for!

More reasons for Truma as an employer

  • Hidden champion: European market leader for accessory products for RV business
  • 600 employees
  • Locations in Germany, Great Britain, Sweden, Italy, USA and China
  • Excellent brand awareness
  • Top 100 of the most innovative medium-sized companies in Germany

TOP JOB seal 2020

Truma impressed the judges with excellent employer qualities in the areas of staff development, training, individual responsibility and ideas management. The family-owned company also scores particularly well for the helpful and considerate atmosphere between colleagues, its social company culture and numerous employee benefits. For this we were awarded the TOP JOB seal 2018 and 2020.

Truma is Top for Jobs

Truma has been awarded the TOP JOB seal for the second time. The award singles out the best employers among medium-sized companies in Germany.